Here at Evolution Properties, we †take great pride in the service standards that we provide and we always welcome feedback from clients. We do this not only to make sure clients are happy but more importantly so that we can constantly evolve our business and consistently set new standards!
This is just some of the feedback that we have received.
Have rented through Evolution for a few years, but never had cause to contact them other than when first completing paperwork etc. That was until the boiler went wrong! No heating, no hot water! I contacted the guys at Evolution and they told me what to do. Plumber came out THE NEXT DAY and provided a temporary fix while parts were ordered. Within 7 days the plumber reattended, fitted the new part and all is well. Couldn't fault the service. Highly appreciated the speed and courtesy. Well done guys! Mr M R
Evolution provide the perfect combination of efficiency, professionalism and the care and attention of a family business. Having worked with Evolution for over 4 years, they have managed the lettings of 3 properties perfectly. This is particularly appreciated as we have been living outside the U.K. for a period, and their communication and can-do helpful attitude is superb. We've worked with other agencies where you feel like a number, but with Evolution this is never the case. Not all the lettings over 4 years have gone smoothly, and we've had some tenants who got into difficulties. In all cases, Evolution were sensitive to both sides issues and good solutions were found. Highly recommended. Mr J D
I have rented a property for over 2 years via Evolution properties letting agency. There has been ups and downs at the property, but all in all the agency was a pleasure to deal with. They clearly had the landlords interests at heart, but valued the customer renting through them just as much. They were considerate when it was time to have the property viewed by the new tenants, and they were very supportive to help find a solution for slight damage on the floor during my stay at the property, and ensured that I got my full deposit back. I do not leave feedback for products and services generally, and this is the only time I felt a letting agency is worthy of a recommendation for the service they provided, and without charging extortionate fees. Mr R H
Five stars.... We have had an outstanding service, with excellent communication throughout our sale, I cannot recommend highly enough. Other estate agents should take a leaf out of your book!!! Thank you for making the sale such a positive experience. Mrs H S
Currently buying through Evolution, and they have been brilliant from the start, I only wish there was an Evolution branch near the house I am selling !!!. Well Done Guys!, keep up the good work! Mrs J BF
Very professional, answered emails promptly and handled queries efficiently. As a smaller agency, they gave a more personal service. Mr P H
Very good service, quick response with any questions we have had. Good value. Definitely got one up on all other letting agents we know of! 10/10 thanks! :) J & A
Thank you to Roy and his team for their fantastic service arranging the rental of my cottage. Every aspect ran smoothly and a pleasure to deal with, would absolutely recommend to any landlord. Thank you again! Miss R
I feel very comfortable and relaxed when dealing with Evolution and they have delivered when required. There is a professional but informal approach to them and they are extremely helpful and supportive. Mr C
Having rented properties for many years and used various agents previously. We chose evolution due to their first class service, competitive prices and fantastic communication skills. Roy is always punctual, well presented and gives top class service. Mr & Mrs W
Very personalised service, very helpful and considers every situation even unusual cases, would certainly recommend and I have already done so. Miss M
Roy was extremely professional but also had a good sense of humour. There were times I thought I would never find a lodger, but Roy was always optimistic. All the legal paperwork and the final handover ran very smoothly. Roy was brilliant ! Mrs T
We found the service was very thorough and the procedure carried out very professionally. Obviously they are acting in the best interests of the Landlord but a genuine interest and consideration was also given to us as prospective tenants. Mr W
A real professional who is dedicated to the task in hand. Full of dynamism and enthusiasm, Roy found suitable tenants fast! We will be using them in the future! Mr L
Evolution has been very good to me and efficient. Roy has always explained to me clearly what the whole process will entitle and was always friendly. Mrs B
Very easy process, relaxed and informative. I would recommend to friends Mr T Very good and very helpful service, always available throughout the process and will recommend Roy`s services to anyone who asks. Mr & Mrs M
The agent (Roy Fever) treated us as if we were his most important customers and not as with some other companies as a commodity to be exploited for their own ends. Mr H
From the first time we contacted Roy he was very helpful and made our move into our new property very easy and stress free. He always returned calls and dealt promptly with any questions we had for the landlord. Thanks for making our move easy Roy. Mr & Mrs R
I found Evolution to be very good value in terms of price and Roy's communications with me were exemplary, keeping me up to date with all developments throughout the letting process. Roy found tenants very quickly (within hours of being instructed!) through contacts he already had and was also very helpful in finding contractors and workmen to carry out repairs required to my property. There were some check in difficulties with the tenants but on reflection, I feel sure these would have arisen no matter which letting agent I used. Roy really went the extra mile on the day of check in to smooth the waters and I really appreciate his efforts on my behalf. I will certainly recommend Evolution to others looking to rent out a property. Miss D
This is the first time of living by myself and Roy from Evolution made the experience very welcoming for me. I would recommend Evolution to anybody who needed an agent. Miss J
Roy Fever is a true professional in the field of letting properties and the service and information that i received was of the highest standard. The whole process was easy and from my point of view there were no concerns and i had complete confidence in evolution lettings. GW
The Manager, Roy is a very professional person and is always willing to help. Mrs O'C
Excellent service just want I need from a letting agent! Keeps in contact and updates me regulary. Always one step ahead of the game. Highly recommended. Faith
As above i wish Roy and his Family Good Luck with there property service and letting business and working whilst all the others are asleep . James
Very thorough professional service at all times with regular updates on progression of rental agreements and no deviations from timelines agreed. All round excellent service. Stephen M
I received regular communication and was very happy with the personal service it made me feel relaxed about the whole process. I have already recommended evolution to a few people, I have in the past used other agents and they do not make you feel relaxed and less stressed than evolution Barbara G
Found the valuation, advice, services offered and professionalism to be a cut above the other 3 agents who came out. Very satisfied with the service and communication throughout the process. The check in and inventory were vastly better than other agents i've used in the past where I have been expected to do most things but this time it was all done for me.Thanks again. A Baker
Dear Roy I am just writing to you to say thank you for all the help that you have given me. I am very happy with my new home and would only be too pleased to recommend any of my friends or colleagues to Evolution. Mr C
A big thankyou to Roy at Evolution Lettings for making my move so painfree! From finding a property on your website to move day in 8 days, fantastic!!! A friendly service, approachable agent and a pleasure to meet, I thank you Roy for my wondeful new home. Rebecca W
We have found Roy at Evolution letting's extremely helpful and honest,so can confidently recommend him to other landlords. Regards Chris
Having a number of properties I used to let through other more well known agents, I was recommended to give Roy at Evolution a go. From the first call to Roy, I realised how stuck in the past my previous agent was! I was actually listened to. I had a property that had previously been rented out to somebody who really let me down. Roy assured me that he represented me and had my very best interest at heart and I trusted him in that first call. I now have a happy tenant and complete faith in Roy and his team. I could not urge anyone else with a portfolio enough to hand the reins over to Evolution. Brilliant service with true professionalism. Cheers Roy, one in a million!
Many thanks for your help on our recent rental. Unlike many letting agents, you offer a personal service which benefits both the tenant and landlord. You constantly kept us informed, even out of normal working hours. I would have no hesitation in recommending you to anyone seeking to use your service. Mr & Mrs B.
Thank you for all your help with finding us a great property to rent in a nice area! You helped us get all the paperwork sorted as quick as you could to insure we had a quick move. Would recommend to others. Miss J and Mr S
I bought a house to rent out and managed my own letting for a while. It was not until the tenant failed to pay the rent that i realised I needed help and advice. Roy was able to tell me how to go about getting back the rent owed, and removing the tenant. He then readvertised the property for me, checked references and the ability of the potential tenants to pay the rent in future. He found me an excellent tenant in a sound job and dealt with the deposit according to the law. The tenant has now been in the house for a year with the rent being paid regularly and promptly by direct debit. I can thoroughly recommend Roy Fever at Evolution. Mrs C
I wanted to say a massive thank for your excellent customer service. I'll surely recommend your company to friends and family. You offered me a fantastic service. Thanks for the constant emails to update me on the progress, and responding to emails and calls swiftly. Well done! Mrs M
We are extremely proud of the results that we achieve for our clients and always aim to exceed expectations everytime!
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