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Terms & Conditions

Before signing any agreement you must be a UK resident or have the right to reside here for at least 12 months. If we have started the process and your circumstances change we are not able to refund any administration charges held on account. All fees must be paid by BACS, Debit Card or Cash to commence. We do not accept cheque or Credit Card payments. You need to inform us immediately in writing of any special requests with regards to the property and the tenancy. The property will be presented to you as you saw it at the time of viewing. Any changes/works that will be carried out will be notified to you in writing. All tenancies are 6 months, unless stated.


This person must be made aware that they will be held responsible for the payment of the monthly rent in the event that the tenant within the property fails to pay and all terms of the tenancy. The guarantor’s agreement is a legally binding contract. Guarantors are also subject to similar referencing procedures as those of the potential tenant and must be a homeowner within 40 miles of the property address and agree to us a court of our choice.

Moving date

Once your referencing is successful, and within 5 working days, we require a confirmed moving in day. This moving in day must be within 14 days. If it is greater than 14 days, and subject to approval, your first month’s rent will be payable on a non-refundable basis should you not complete the move and is also non-transferable. We reserve the right to change the move date without notice.

Changing properties, tenants & moving dates

If you decide to withdraw from the property and apply for another one through us or change your moving date once one has been confirmed, this will incur a fee of £60 Inc. vat. If there is a change of tenant during the tenancy, the current application fees and terms of application will apply as well as an administration fee of £60 Inc. vat. These fees needs to be paid within 48 hours to effect the change. Any changes are subject to approval.

Moving monies

All monies must be paid before completion takes place. This would be by BACS 3 working days prior or Cash on the day. We won’t accept cheque or card payments.

On the day

All parties over the age of 18 must be present at the property without fail as we cannot complete the tenancy without. A late charge payment of £60 Inc. vat will be levied if there is a delay.


We will inform all utility companies that you have moved in to the property but it is ultimately your responsibility to ensure they have the correct details for you. We do not read water meters. Do not put our company name as the liability on any utilities, put “The Landlord” and the property address, unless instructed otherwise.


You will be sent confirmation that your deposit has been registered, please keep this safe as it will only cause delays in its return at the end of your tenancy. The deposit must never be relied upon to pay your last month’s rent.

Contact and details

You must keep us informed of any changes to contact details and we would expect you to respond immediately to all messages. We will always use the bank details on your application form unless notified otherwise. We communicate largely by email and as such, you agree to monitor this on at least a daily basis and respond to any requests that we make.


All maintenance will be carried out as per the agreed Service Level on the confirmation form. Tenants must be aware that certain jobs won’t be fixed immediately and that they will need to make allowances for this. Rent must not be withheld and contractors must not be instructed as per the tenancy. You will be responsible for consumables at the property. You must act in a tenant like manner at all times and allow access to contractors upon request. You may be required to take time off work or arrange for someone to be present, compensation is not payable under any circumstances. If a lock change is carried out, you must supply 2 copies of each key to us. You agree to report all maintenance via email. We will provide this address to you at the time of completion.

Check out

You must give at least one contractual month’s notice and in line with the terms of your tenancy. The checkout will happen on the agreed day. Your check out fee of £90 Inc. vat must be paid by BACS prior or cash on that day. We will check that you have emptied the property of all your belongings, secure all doors and windows and take readings for the gas and electric. We do not take water readings. The inventory will be checked after all parties have vacated the property and not at the time of the check out. The deposit must never be relied upon to pay your last month’s rent. You agree to at least have all carpets and the oven, hob and extractor professionally cleaned.


All payments must be by BACS. We will only accept cash for application fees, charges and the first month’s rent and deposit. Any further payments made, without prior agreement, will incur a minimum 1%+vat handling fee of the total amount. We do not provide receipts for monthly rent payments.

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