Tenants Frequently Asked Questions

Does it matter whether the property is Fully Managed or Let Only?

If your chosen property is fully managed, then our in-house Property Managers will be your first point of contact for all maintenance and repair issues and we will act on behalf of the landlord. Let Only means that we find tenants for the property and arrange the paperwork, then the Landlord takes over the management and holds your deposit or pays it into a protected scheme. Most properties are fully managed and most of our Let Only clients are well-known to us. Your rights are protected either way.

What do you mean by furnished or unfurnished?

Each property is obviously different but generally speaking unfurnished means you can expect carpets, curtains and cooker only whilst furnished often includes all the essential furnishings required to move in straight away apart from minor kitchen equipment and bedding. Short term Executive lets are usually more comprehensively furnished. We will supply you with an inventory showing exactly what is included with each property.

How binding is the Tenancy Agreement I enter into?

A Tenancy Agreement is a legally binding document. You will be committed to paying rent until the end of the agreed term and you could be liable to legal action if you break the terms of the agreement. If your circumstances should change for any reason during your tenancy, we will approach the Landlord on your behalf and discuss the possible solutions but you should always assume at the outset that you will be committed for the duration of the Agreement.

What ID do I need to show, before I can move in?

We require proof of residency and proof of identity. - For residency we accept a recent (within the last 3 months) utility/ council tax/ mobile phone bill or a current tenancy agreement. - For identity we require a photo style driving licence or passport. If you are not a UK citizen of the European Economic Union then you will need to provide evidence of official permission to live in the UK for the term of the proposed tenancy. In some circumstances additional ID will be requested by the credit referencing agency.

Do I need insurance?

YES! We recommend that you consider taking insurance against any damage you might accidentally cause to the Landlord's contents, buildings and fixtures and fittings. It's all too easy to drop the iron on the carpet or spill red wine. The Landlord covers the building and his own contents against normal perils such as fire, flood or theft but not yours. We can offer Contents Insurance through Homelet and will provide you with details at the application stage. Alternatively, you may choose your own insurance provider.

What about pets?

Most landlords are not keen on allowing pets but if you raise the issue at the outset we will gladly approach the Landlord on your behalf. Some Landlords will accept pets if you pay a higher deposit.

What references will you ask for?

In all cases we will ask for your address history so that we can carry out a search via a Credit Reference Agency. The agency will also approach your current Landlord or Agent (if you are renting) as well as obtaining a written reference from your Employer. If you are self-employed they will ask for your Accountants details and/or recent accounts. We have special provisions in place for Overseas Tenants. If you think your situation is unusual, just ask our staff.

How much is the deposit and will I get it back?

The deposit is normally one month's rent + 100. Where we manage the property, the deposit is held in a bonded client account in accordance with government regulations. This means that it is protected both during and after your tenancy and when you leave we will negotiate any proposed deductions helping Tenant and Landlord to reach agreement. All deposits now have to be protected by law so if you are considering renting through a private landlord or another Agent, ensure you satisfy yourself that they are complying by asking them which Tenancy Deposit Scheme they are registered with.

How do I pay my rent?

Rent is paid monthly in advance by standing order from your bank. This is a worry-free way of ensuring you never fall behind in your rental payments. Be sure to tell us if your circumstances change, for instance, you change banks or your employment situation changes as we can then help you to protect your tenancy. The last thing we want is for you to fall into arrears.

Who pays the council tax and other bills?

All utility bills are your responsibility except where agreed otherwise in the Tenancy Agreement. You must set up your accounts with your chosen suppliers upon moving in and close those accounts at the end.

Can the landlord enter the property without my permission?

The answer to this is usually stated in the tenancy agreement. In most cases a landlord cannot enter the property without giving the tenant reasonable notice beforehand, usually no less than 24 hours. Please see your tenancy agreement for more details. However, in the event of an emergency which may affect the safety of the occupants or the property, it may be necessary to gain access without this notice.

Can my landlord increase my rent at anytime?

No, the tenancy agreement determines when and by how much your rent can be increased. If the agreement does not specify an amount or time, then the landlord must negotiate this with you. Neither the landlord nor the tenant can alter the original tenancy agreement without the other party's consent.

How do I end my lease early?

When you enter into a tenancy agreement with your Landlord it will state how long this period is for. During this time neither you nor the Landlord can end the tenancy unless there have been breaches of the terms. If there is a break clause in place you may be able to end your tenancy early according to the terms of the break clause. You should refer to your tenancy agreement and discuss this with your Landlord or Evolution. A fixed term lease give you security to occupy a property for a set period of time and you will be responsible for paying the rent for this sent period of time which was agreed at the commencement of the tenancy.

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